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Postal News and Information from Around the World

July 6, 2015


Postal Regulatory Commission


CBS News: The Postal Service is shipping all 230,000 carriers new mobile devices with a soon-to-be-activated "panic button." GPS transmits their location to their supervisors every minute. Jeff Williamson is the chief of human resources for the Postal Service and gave CBS News the first public look at the devices, which will be rolled out by September.


UNITED ARAB EMIRATES: Arabian Supply Chain: Sustained growth across key economic sectors such as FMCG, retail, pharmaceuticals, oil and gas, automotive and logistics is fuelling demand for high quality materials handling products and services across the Middle East, according to global analysts Frost & Sullivan. The company values the UAE logistics market alone at $27 billion for 2015, up 15% from 2013.

BERMUDA: The Royal Gazette: Postal rate increases came into effect at the start of this month, with a 50 gram local letter rising in price from 35 cents to 50 cents. The rate has risen by 35 cents for each additional 50 grams of weight, up to a maximum of 2kg. International rates have also increased: a 10 gram letter to the United States, formerly 70 cents, is now set at 50 grams for $1.15. A detailed list of increases is given at the web site It marks the first increase in rates for the service since 2000.

UNITED KINGDOM: Post & Parcel: Royal Mail has chosen Datalogic to implement a new parcel sorting system in around 20 mail centres across the UK. The companies said that the automated parcels sorting machines will improve the speed and efficiency of parcels sorting at the mail centres, and also enable enhanced tracking of barcoded parcels in the Royal Mail network.

AUSTRALIA: Post & Parcel: Australia Post will be using technology start-up company Bugwolf to crowdsource "vetted" beta testers for the postal operator's new apps, digital products and websites. Bugwolf describes itself as a company which provides an environment "where our clients de-risk their digital products before their customers discover user interface and user experience issues". The company explained that it does this by providing a "secure environment and scalable platform" where it can assemble teams from a "vetted pool of elite beta testers". According to Bugwolf, its approach "reduces test cycles from weeks to days, lowers the cost of testing by up to 50%, and provides up to 10x more test engagement than traditional beta-testing methodologies".

GERMANY: ReutersDeutsche Post and trade union Verdi have reached an agreement in a dispute over pay and conditions that has led to a series of strikes, including one that has lasted four weeks, they said on Sunday after marathon negotiations. The German postal operator will give its 140,000 workers a pay rise of 2 percent in 2016 and 1.7 percent in 2017, plus a one-off payment of 400 euros ($444) this year. In return, the union agreed to let Deutsche Post press on with plans to create new, low-cost parcel divisions, for which the company plans to hire 10,000 people. ($1 = 0.8999 euros)

INDIA: Times of India: Even in today's era dominated by cell phones and email, millions of Indians continue to rely on postal services to reach across to their loved ones, yet understandably growth in the usage of snail mail has been stagnant. According to a government official, both post cards and inland letters are primarily used in rural India and by those in cities to reach messages to India's hinterlands. Thus, the prices for the end user have remained unchanged since over a decade.

July 5, 2015


Waynesville Daily Guide: In an effort to better understand the ability of the Postal Service to meet stated delivery times, U.S. Senator Claire McCaskill is requesting that the federal government's top watchdog review the Postal Service's calculation of delivery times and standards. "As a former Missouri State Auditor, I know that solving problems has to start with a firm understanding of the facts," said McCaskill, who was born in Rolla, Mo. and is a senior member of the Senate's Homeland Security and Governmental Affairs Committee. "That's why I'm asking the Government Accountability Office for this review, because we won't be able to fix these programs unless we know the full scope of the delay issues—especially in our rural communities." Senators Jon Tester of Montana, Heidi Heitkamp of North Dakota, and Tom Carper of Delaware have also signed on to the request. The review is expected to be completed by August.

July 3, 2015


Federal Register:

Postal Regulatory Commission
New Postal Products ,
38477 [2015 16403] [TEXT]  [PDF]
38476 38477 [2015 16404] [TEXT]  [PDF]
Postal Service
Product Changes:
  Parcel Return Service Negotiated Service Agreements ,
  38477 38478 [2015 16426] [TEXT]  [PDF]
  38478 [2015 16427] [TEXT]  [PDF]
  Priority Mail Negotiated Service Agreements ,
  38478 [2015 16425] [TEXT]  [PDF]

USPS Industry Alert: Labeling Lists and Mail Direction File Updates to L012 Labeling List. Errors were found within the L012 (5-Digit Zip Scheme Combination) list that was published on 7/1/2015 for the 8/1/2015 effective date. New labeling list files will be posted on the Electronic Product Fulfillment (EPF) website and on the FAST website (under Resources) no later than Friday, July 3, 2015. The changes between the original list (published on 7/1) and the new list (published on 7/3) are as follows: Change From: 77619, 77627, 77651 GROVES TX 77630 Change To: 77619, 77627, 77651 GROVES TX 77619


KMSP-TV: Stolen packages from a stoop or front porch are usually a big deal around the holidays when those gifts start arriving, but Minneapolis police have found it to be an issue even in the heart of summer. Minneapolis police are warning the public that sometimes the thieves can make off with more than just your latest amazon order. Vonn Taylor has spent the last 6 months walking different mail routes for the U.S. Postal Service. If he is delivering a package and no one's home, he is careful to do what he can to shield it from the eyes of a potential crook.


ZIMBABWE: Post & Parcel: The Zimbabwe Government has dismissed all the Board members of the Postal and Telecommunication Regulatory Authority (Potraz) over allegations of corruption, abuse of financial resources and poor governance, according to local sources.

NORWAY - SWEDEN - DENMARK - FINLAND: Postal Techonology International: DPDgroup and PostNord plan to combine their shop network to create approximately 26,000 parcel drop-off and collection points throughout Europe. This includes DPD's network of approximately 20,000 parcel shops across 10 countries, and PostNord's network of 5,800 sites in the Nordic regions. The partnership will also grant Nordic customers access to DPD's Predict mobile-services solution, allowing them to control and customize their parcel deliveries. To further emphasize the new strategic direction, PostNord will feature DPD branding on 200 of its delivery trucks across Denmark, Sweden, Norway and Finland.

JAPAN: Post & Parcel: Japan Post has been using Toyota electric vehicles for postal pickup and delivery duties on a trial basis. Aichi prefecture-based Toyota Auto Body Co, a division of Toyota Motor Corp., announced last month (June) that it has provided four single-seater "Coms" vehicles to post office branches in central Japan. This is believed to be the first time that electric vehicles have been used for mail delivery in Japan. The Coms cars have a maximum speed of 60 kilometres (km) an hour, and can run for about 50 km between charges. Charging takes about six hours and can be done using regular household AC sockets. Toyota Auto Body has reportedly said that the trial will continue until March next year.

July 2, 2015

If you missed the recent PostCom webinar on Kathy Siviter's Update of USPS Service Performance Measurement, you can still watch and listen. The recording and the accompanying slides are posted online.


Attention Postal One! Users:

  • PostalOne! Release Production Deployment- PostalOne! Release will deploy on Thursday evening July 16, 2015 between 5:00PM CT and 8:00PM CT. This release includes fixes to known PostalOne! issues. The PostalOne! system will remain available during the deployment time. There will not be a mandatory Mail.dat client download required. Release notes for PostalOne! Release 41.1.3 can be found on .
  • PostalOne! Release 41.1.3 Deployment to Test Environment for Mailers (TEM) will also occur on Thursday evening Jul 16, 2015 as well. The PostalOne! TEM environment validation will occur on Friday morning July 17, 2015 between 09:00AM CT and 11:00AM CT.
  • PostalOne! Release Production Deployment- PostalOne! Release will deploy Sunday, Aug 2, 2015 between 4:00AM CT and 9:00AM CT. This release includes fixes to known PostalOne! issues. The PostalOne! system will remain available during the deployment time. There will be an optional Mail.dat client download created with the release. The download will not auto-update or be required for submission of Mail.dat. Changes in validations of update jobs will occur in both the available clients (41.1.0 and 41.2.0) and both will be supported. Release notes for PostalOne! Release 41.2.0 can be found on .
  • PostalOne! Release 41.2.0 Deployment to Test Environment for Mailers (TEM) will occur Sunday, August 2, 2015. The PostalOne! TEM environment validation will occur on Monday morning Aug 3, 2015 between 09:00AM CT and 11:00AM CT

USPS Industry Alert: Join the Postal Service for a webinar on Tuesday, July 7, 2015 at 11a.m. EDT Click-N-Ship Business Pro, free downloadable software that allows small and medium business mailers to produce domestic and international shipping labels with the required Intelligent Mail package barcode (IMpb), submit manifests and securely pay for postage via permit imprint. Because the IMpb contains detailed information about the package such as product, extra services, destination, and more customers gain visibility into shipments and day of delivery. Speaker: Mary M. Ballard, Business System Analyst Participant information is provided below: Tuesday, July 7, 2015 (11:00 a.m. EDT) Click-N-Ship Business Pro Attendee Information: US/Canada Attendee Dial-in: (866) 381-9870 Conference ID: 17345171 Attendee Direct URL:

Federal RegisterPostal Regulatory Commission NOTICES New Postal Products, 38243 [2015 16349] [TEXT] 38242 38243 [2015 16350] [TEXT]

USPS Office of the Inspector General

  • The USPS Office of Inspector General established an Audit Asks web site to provide an opportunity for our stakeholders to comment on our projects. Web site visitors can register comments and upload documents related to our project on Extraterritorial Offices of Exchange (ETOEs) at
  • U.S. Postal Service's Delivering Results, Innovation, Value, and Efficiency Initiative 30 Achieve 100 Percent Customer and Revenue Visibility

    Background. In fiscal year (FY) 2011, the U.S. Postal Service established 36 Delivering Results, Innovation, Value, and Efficiency (DRIVE) initiatives to improve its business strategy. DRIVE aims to reduce the reported $20 billion gap between revenue and expenses by FY 2016 through bold, aggressive initiatives with measurable outcomes. DRIVE 30 Achieve 100 Percent Customer and Revenue Visibility has six projects designed to increase customer visibility to 95 percent and product visibility to 76 percent for meter revenue by FY 2017. The Postal Service uses customer visibility to improve its sales and marketing efforts by identifying the owner of a mailpiece. Through product visibility, it obtains mail class revenue information about metered mail, which identifies products customers are using. Our objective was to determine whether DRIVE 30 used established DRIVE project management processes.

    What The OIG Found. DRIVE 30 managers did not follow established project management processes. Specifically, two roadmaps had gaps of more than 2 to 3 months between milestone dates. Based on the DRIVE Governance Guide, milestone dates should be no more than 6 weeks apart. When milestones are too far apart, it is difficult to effectively monitor and detect risks to the schedule and to demonstrate progress. In addition, 83 changes, additions, or removals to project milestones were made in the Technology Management Office System without completing the required change request form. The Meter Product Visibility goal of a 2 percent improvement per year is not bold and aggressive, as it is not based on any activities that would improve the project goal beyond past performance. These issues occurred because the Strategic Management Office did not ensure DRIVE governance requirements for DRIVE 30 were followed. As a result, executive-level managers could make less informed decisions because they cannot accurately evaluate project goals. There is no guarantee that key planning considerations have been taken into account before the change occurs. Additionally, the initiative lead and roadmap owner did not identify new activities to improve meter product visibility. Instead, DRIVE 30 managers used this roadmap as a placeholder for monitoring, which is contrary to the purpose of DRIVE. As a result, visibility may not improve beyond what would occur through normal business activity.

    What The OIG Recommended. We recommended management require initiative leads and roadmap owners to implement milestones at 4- to 6-week intervals and complete all appropriate forms when making changes to project goals. We also recommended management ensure that DRIVE goals are bold and aggressive.

  • Market Dominant Billing Determinants: First-Class Mail

    Billing determinants are spreadsheets that U.S. Postal Service employees manually produce to report volume and revenue for each price in the five market dominant classes of mail, including First-Class Mail. The Postal Service primarily obtains this data from its published price list and the Revenue, Pieces, and Weight codes. The Postal Accountability and Enhancement Act requires the Postal Service to produce an Annual Compliance Report within 90 days of the end of each fiscal year. The report analyzes costs, revenue, pricing, and quality of service for all products. The Postal Service uses billing determinants to ensure price adjustments do not exceed the price cap for each market dominant class of mail. Given the manual preparation and complexity of the spreadsheets, there is a risk of data entry errors. Our objective was to assess the completeness and accuracy of the data used in market dominant billing determinants for First-Class Mail.

    What The OIG Found.
    We did not find any issues with the completeness of billing determinants but opportunities exist to improve the accuracy of the Postal Service's billing determinant calculations. Specifically, there were errors in fiscal year (FY) 2013 and FY 2014 First-Class Mail billing determinants resulting from inconsistent accounting of mail volume due to reclassifications and calculations we could not verify. As a result, the Postal Service incorrectly calculated a combined $156.8 million in revenue for FYs 2013 and 2014. Although these errors did not impact compliance with 2015 price cap requirements, there is a risk that future billing determinant calculation errors could. Overall, these errors occurred because the Postal Service did not establish strong controls over the billing determinant calculation process. Specifically, the Postal Service did not have documented repeatable processes to guide in the preparation of billing determinant spreadsheets and did not conduct quality reviews of billing determinants prior to publication. Recently, the vice president, Pricing, stated that Finance employees have begun reviewing billing determinant calculations for accuracy.

    What The OIG Recommended. We recommended the vice president, Pricing, file corrected FY 2013 and FY 2014 billing determinants with the Postal Regulatory Commission; develop procedures to ensure billing determinants are produced using documented, repeatable processes; and establish a quality review process. The current process, with the amount of judgement required and the tight timeframes, would be difficult to automate; however, as business processes change, opportunities for automation may increase and should be pursued.
  • Customer Care Centers

    Residential and business customers contact the U.S. Postal Service through various toll-free telephone numbers for information on hours, prices, service issues, or other postal-related inquiries. These numbers received over 52 million calls in fiscal year (FY) 2014, 16 million of which were routed to the four Postal Service Customer Care Centers (Care Centers). The Postal Service finished insourcing its Care Centers in March 2014, and has about 1,500 agents nationwide handling calls. Care Center agents typically either immediately respond to customer requests or route calls to local operations staff. Managers oversee Care Center operations and review select calls for quality assurance. Care Center operations cost $129 million in FY 2014, including $13.2 million in contractor costs for training, reporting, and other functions. Care Centers are crucial for retaining customers and revenue and the Postal Service identified three performance metrics for its Care Centers: customer satisfaction, timeliness, and quality of information. Our objective was to evaluate the effectiveness of the Care Centers and determine whether there are opportunities for improvements.

    What The OIG Found. There are significant opportunities to improve the Postal Service's Care Centers. First, quality assurance reviews are insufficient, as 75 percent of them were not completed as required in FY 2014, and only shorter calls were chosen for review. Care Center managers stated this is a result of system issues and limited time. Second, there is no standardized, consolidated reporting process in the field to improve employee performance management and monitoring. Third, the Postal Service does not have a meaningful performance metric for evaluating the quality of information provided to callers. These issues collectively limit effective management and assessment of Care Center performance. We estimate $1.05 million in Care Center costs in FY 2014 as disbursements at risk due to insufficient quality reviews. Finally, the Postal Service should periodically assess the need for contractor-provided training and reporting. Contractor support is needed in this area at this time; however, using Postal Service employees for these activities may prove financially and operationally beneficial as the Postal Service becomes more experienced in managing its Care Centers.

    What The OIG Recommended.
    We recommended the Postal Service develop and implement controls for assuring that quality reviews are performed within established timeframes and calls are randomly chosen for review; establish standardized, consolidated reporting procedures for field supervisors; and develop a quality of information performance goal.
  • Award of Agilex Technologies, Inc. Contracts

    U.S. Postal Service customers and employees increasingly rely on mobile devices to meet their business needs. To address this growing demand, the Postal Service awarded three contracts to Agilex Technologies, Inc. (Agilex). Agilex provides mission and technology consulting, software and solution development, and system integration. The first contract, valued at $389,871, was noncompetitively awarded in September 2009 for program management services. The second contract, valued at $512,710 and competitively awarded in August 2012, was for mobile computing strategy development. A third contract, valued at $8 million, was noncompetitively awarded in October 2013 to address immediate and future Postal Service mobile computing needs. When soliciting requests for proposals, contracting officers must ensure contract requirements correctly and clearly describe the Postal Service's expectations. The requirements must be outlined in enough detail to ensure a best value decision and effective contract performance. Our objective was to determine whether the Postal Service properly administered the Agilex contracts.

    What The OIG Found. The Postal Service did not properly administer one of three Agilex contracts. Specifically, contracting officials awarded a contract to develop a mobile computing strategy without ensuring the contract requirements clearly described the Information Technology department's expectations. This occurred because the contracting officer did not work with the Information Technology department to clearly define its needs. Because these requirements were unclear, contracting officials incorrectly approved additional requirements without treating them as a new purchase. As a result, the Postal Service spent over $3.8 million for work that was outside the scope of the original contract requirements. Contract awards that do not clearly define requirements pose an increased financial risk to the Postal Service. When contract requirements are vague, prospective suppliers may make assumptions in their proposals that lead to higher costs. Such awards are not in the best interest of the Postal Service and may negatively impact the brand.

    What The OIG Recommended. We recommended management reiterate to contracting officers the importance of collaborating with their internal business partners prior to solicitation to obtain clearly defined requirements.


Air Cargo World: It's no surprise that DHL's largest U.S. hub is in Cincinnati. Its central location allows the express carrier to best reach the U.S. East and West coasts from a flight timing perspective. That explains why two other major express integrators UPS, which has its U.S. hub in Louisville, only 90 miles down the road, and FedEx, 480 miles away in Memphis are nearby. But like its competitors, DHL's concern is not merely reaching the coasts but the rest of the world and it is now expanding to meet rising demand. Since its exit from the US domestic express market in 2009, DHL has set its sights on growing its international service to/from that country, investing US$108 million to upgrade and expand its Americas hub at the Cincinnati/Northern Kentucky Airport (CVG). Travis Cobb, DHL's senior vice-president, network operations, Americas, said part of the investment would be for a new apron to accommodate an additional 18 aircraft, and the remainder would be used for infrastructure, including warehousing and automation.

Post & Parcel: Siemens Postal, Parcel & Airport Logistics GmbH has announced that it is implementing a new global setup, which will include regional companies established in Europe, Asia and the Americas. Commenting on the new setup, SPPAL CEO Michael Reichle said: "Our company is perfectly positioned to maximize customer benefit by addressing customer needs locally and carry out project management on site." Siemens said that the setup was a "decisive step" for SPPAL to maintain its position as a provider of technology and solutions for logistics processes and to stay "stable, flexible and sustainable in the medium-sized competitive environment". In a major blow to the Postal Service's deal with Staples, Region 5 of the National Labor Relations Board (NLRB) has issued a complaint charging that the USPS illegally subcontracted work to the office-supply chain and ordering the agency to return the work that existed on July 31, 2014, to the APWU bargaining unit. A hearing is scheduled before an NLRB Administrative Law Judge on Aug. 17. If the NLRB sustains the allegations in the complaint, it could effectively end Staples' foray into the mail business.


Journal of Commerce: Deutsche Post DHL's plans to set up new parcels companies to compete with lower cost rivals is "non-negotiable" the chief executive of the mail and logistics giant said on the eve of talks tomorrow with unions aimed at ending a three month long strike by postal workers. Members of the Verdi union have staged nationwide strikes since April after Deutsche Post announced plans to create 10,000 new jobs at its parcel business but said new employees would be paid less than the group's other parcel workers. "The fact that there are these new companies is non-negotiable," Deutsche Post DHL Chief Executive Frank Appel told the Westdeutsche Allgemeine Zeitung newspaper. The company has insisted it must cut its costs to compete with rivals such as UPS and TNT, the Dutch express delivery group that is being acquired by FedEx for 4.4 billion euros ($4.9 billion).

EUROPEAN UNION: Transport Topics: European Union antitrust regulators will decide Aug. 3 whether to clear FedEx's $4.9 billion bid for TNT Express, Reuters reported.

July 1, 2015

 PostCom Members !! The latest issue of the PostCom Bulletin is now available online. Hey! You've not been getting the weekly PostCom Bulletin--the best postal newsletter none?  Send us by email your name, company, company title, postal and email address. See what you've been missing.


Postal Regulatory Commission

USPS Office of the Inspector ETOEs What are they worth to the Postal Service? Extraterritorial Offices of Exchange (ETOEs) are businesses operated by, or in connection with, a postal operator outside of its national territory, within the borders of another country. An ETOE collects and consolidates mail from customers in a country then ships them to a destination country where the mail will be delivered to the recipient. This entire process frequently bypasses the Postal Service. In addition, Title 39 only authorizes the Postal Service to open international post offices in military installations and diplomatic posts for the use of authorized personnel. Thus, the Postal Service does not have statutory authority to establish ETOEs in foreign countries. These regulations leave the Postal Service with few options to compete in the inbound international shipping market.

Federal Register

Postal Regulatory Commission
New Postal Products ,
37671 37672 [2015 16050] [TEXT]  [PDF]
Postal Service
Rules of Practice Before the Judicial Officer ,
37567 37568 [2015 16141] [TEXT]  [PDF]
Rules of Practice in Proceedings Relative to Debarment from Contracting ,
37565 37567 [2015 16143] [TEXT]  [PDF]
International Product Changes:
  Global Expedited Package Services: Non-Published Rates ,
  37672 [2015 16142] [TEXT]  [PDF]


Politico: Hillary Clinton will attend an informal, intimate get-together for national and international labor leaders at campaign chairman John Podesta's Washington, D.C., home on July 14, sources told POLITICO. The event, which takes place amid lingering concerns in the labor community over Clinton's stance on trade, is scheduled for one day after a handful of influential labor leaders host a D.C. meet-and-greet with Vermont Sen. Bernie Sanders. Communications Workers of America president Chris Shelton, Larry Cohen, the outgoing CWA president and American Postal Workers Union president Mark Dimondstein will host that meeting, which will be held at APWU headquarters in Washington. "It's a meet and greet, he's an important candidate," Dimondstein said of Sanders. "He's not in the pocket of the corporations, and wants corporate money out of politics. We hope to hear from him, to go into some of what his platform and program is, and how it relates to working folks. I have not officially endorsed Bernie, but I'm happy to be a co-host so he can meet with other labor leaders." He said he is expecting a group of between 30 and 40 labor leaders to attend.

The Denver Channel: When the U.S. Postal Service cannot get mail to where it belongs, the items are sent to a central location in Atlanta. It's there that the items are supposed to be held for around 90 days, in case someone contacts the post office for a search or with an insurance claim.

Global Address Data Association: The latest issue of the GADA newsletter is now available online.


IRELAND: Post & Parcel: Gary Delaney, the chief executive of Loc8, told the Oireachtas Joint Committee on Transport and Communications yesterday (30 June) that the new Eircode "will not deliver on the legal definition of what the national post code should be". Loc8 operates its own digital address system, but Delaney told the Committee that he was appearing as an expert rather than someone with a commercial interest. He argued that Eircode was not fulfilling its brief because it does not allow ordinary citizens or visitors to the republic to use it to identity localities. As previously reported, the system, developed by Capita Ireland, has met with criticism from some quarters. The first three digits of the code are based on major national routes and will identify the area, but the other four digits are randomly assigned and this has proved a concern for some because the postcodes will not be sequential. This means that within a postal district of tens of thousands of properties, it will be difficult to tell if certain properties are close to each other without paying for access to the government database.

NETHERLANDS: NLTimes: Trade union FNV is threatening PostNL with protest actions if the company does not respond to the unions demands for better working conditions for the thousands of independent delivery drivers by 12:00 p.m. on Thursday. Union director Renier Stroo announced this on Tuesday, NU reports. According to Stroo, negotiations on the delivery workers collapsed last week. FNV thinks the proposals that PostNL has made are inadequate. The union wants package delivers who remain independent to work for a minimum hourly rate. According to Stroo, the postal company will not go beyond an additional fee per week. "But the independent deliverers often work a 50 hour week or even longer. The longer the working week, the lower the hourly rate works out", he said to NU.

ITALY: CEP News: The Italian regulatory authority AGCOM conditionally approved the changes to the universal service obligation that were demanded by the postal service (CEP News 14/15). Last Thursday, the authority announced that the postal operator could reduce the delivery frequency to every second day if specified geographical criteria are met. With this, the distribution would adhere to the following pattern: Monday, Wednesday, Friday, Tuesday, Thursday etc. However, additionally, a D+1 delivery still has to be offered, but the postal operator may offer this for an extra fee. The authority justified the decision with the continued decline in mail volumes due to the electronic substitution.

NEW ZEALAND: Stuff: A reduction in postal deliveries to three days a week has taken effect, as New Zealand Post tries to stay afloat in the digital age. From Wednesday, households could expect to receive standard mail delivery on either Monday, Wednesday and Friday, or Tuesday, Thursday and Saturday. The service will keep to its target of delivering at least 95 per cent of standard mail within three days and urgent courier packages overnight.

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