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April 22, 2017Industry Alert: San Francisco Post Offices Affected by Power Outage. A power substation fire caused a massive outage in San Francisco, CA on Friday, April 21, 2017. The power for most of the city was restored later that evening. However, the following retail Post Office units are still without power and therefore, not in operation (no window services):
We will continue to monitor the situation and provide updates.
April 21, 2017
Industry Alert: Greenbackville, VA Post Office Service Suspension. It is necessary to temporarily suspend services in this facility to address safety concerns. In the interim, customers can pick up their Post Office Box mail at the Horntown Post Office, located at 4581 Fleming Rd., Horntown, VA 23395. Retail service will also be available at this location. The Horntown Post Office is open: Monday - Friday: 9:30AM -1:00PM and 2:00pm - 4:30PM, Saturday: 8:30AM – 12:30PM. Full retail service is also available at the New Church Post Office, located at 4136 Lankford Hwy., New Church, VA 23415. Retail hours at the New Church Post Office are: Monday – Friday: 8:00AM to 1:00PM and 2:00PM to 4:30PM, Saturday: 8:00AM - 11:30AM. Customers who may have questions are asked to call the Horntown Post Office at 757-824-5573.
Office of the Federal Register:
Postal Regulatory Commission
April 20, 2017
Industry Alert: Scheduled Maintenance Outage - Attention IMb Tracing Subscribers. Please be advised that a Linux and Database patch release will be deployed on Sunday, April, 23rd from 3:30 AM CDT - 8:30 AM CDT. During this time period, the transmission of any new IMb Tracing scan data to both the Mail Tracking & Reporting website and via FTP transmissions will be interrupted. Upon completion of the outage period, any scan data that has processed during the outage period will be available on the Mail Tracking & Reporting website and any data that was scheduled to be transmitted to your FTP host, will be processed during your next scheduled transmission time. Note: During the outage period, the Mail Tracking & Reporting website will be available to manually download scan data that was processed prior to the outage. We apologize for any inconvenience this may cause to your internal processes. If you have any questions or concerns, please feel free to contact IMb Tracing Customer Assistance, 1-800-238-3150 option 2.
Federal Register: Postal Regulatory Commission: New Postal Products,18678–18679 [2017–08016] [PDF]
April 18, 2017
Federal Register: Postal Regulatory Commission: New Postal Products,18316–18317 [2017–07774] [PDF]
April 17, 2017
Office of the Inspector General: What’s up with Mail? How Mail Use is Changing Across the United States Declining use of traditional letter mail is no surprise. The number of cards and letters being mailed by American adults has been falling since 1996, and the amount of business-to-consumer mail received by American adults has been slipping since 2007. Declines in mail volume and Americans’ changing reliance on the U.S. Postal Service are not uniform across the nation, however. A new Postal Service Office of Inspector General white paper explores the varying local, regional, and state-level dynamics of mail use among American adults. Read What’s up with Mail? How Mail Use Is Changing Across the United States at https://go.usa.gov/xXh2k
April 15, 2017
April 14, 2017
Federal Register: Postal Service: New Postal Products,18023 [2017–07563] [PDF]
April 13, 2017
Industry Alert: Newell, PA Post Office Closed Due to Fire Damage. The Newell, PA Post Office (15466) is closed due to damage sustained from a fire in an adjacent building. Customers are being serviced through the Post Office in Fayette City, PA (15438). Customers can call 1-800-ASK-USPS or go to the Postal Service’s Website www.usps.com to get the location of other nearby Post Offices and approved postal retail service providers.
Industry Alert:PRC Host Technical Conference to Review USPS Audit Plan The Postal Regulatory Commission will host a technical conference to discuss the Postal Service’s audit plan for its proposed internal service performance measurement system for Market Dominant products. The technical conference is open to all persons interested in the Postal Service’s audit plan and will be web and video cast in its entirety on the Commission’s website, www.prc.gov. All files related to this technical conference are located under Docket No. PI2015-1.April 19 at 1:00 p.m.
Postal Regulatory Commission
901 New York Avenue NW, Suite 200
Washington, DC 20268
April 12, 2017
Industry Alert: Attention Business Customer Gateway and PostalOne! Users: The Full-Service Automated email notifications due to be sent on April 11th encountered an issue during the generation process and had to be restarted. Due to this some eDoc submitters may receive duplicate notifications. We apologize for any inconvenience.
April 11, 2017
Federal Register: Postal Regulatory Commission: Market Tests: Experimental Product-Customized Delivery, 17467–17468 [2017–07176] [PDF]
Industry Alert: Temporary Suspension of Mail Service to Guatemala. Effective immediately, the Postal Service™ will suspend most mail services to Guatemala until further notice. Global Express Guaranteed® (GXG®) service is still available. The suspension affects Priority Mail Express International® (PMEI®), Priority Mail International® (PMI®), and First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®) International Surface Air Lift® (ISAL®), and M-Bag® items. For already deposited items other than GXG addressed to Guatemala, Postal Service employees must endorse them “Mail Service Suspended — Return to Sender” and then place them in the mailstream for return. For any item bearing a customs form, as well as any item shipped with Priority Mail Express International service, upon request, the Postal Service will refund postage and fees on mail returned due to the suspension of service.For all other returned items not bearing a customs declarations form, upon request, the Postal Service will refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender”.
April 10, 2017
Office of the Inspector General: Timeliness of Mail Processing at the Santa Clarita, CA, Processing and Distribution Center Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand. OIG auditors used their risk model to identify processing facilities with high volumes of delayed mail. From April to September 2016, delayed mail volume at the Santa Clarita, CA, Processing and Distribution Center increased by more 264 percent over the same period last year. compared to national delayed mail volume, which decreased by 75 percent. Read more about our findings and recommendations at https://go.usa.gov/xXGGV
Office of the Inspector General: Keep it Clean… and Safe A post office lobby is the principal business office of the Postal Service and often the only close-up look at postal operations that many customers get. Its appearance directly affects the Postal Service’s public image. Our latest blog looks at a series of OIG audit reports examining the conditions of retail facilities in each of the seven U.S. Postal Service areas across the United States. To read more about the findings so far, and to share your thoughts, go to https://go.usa.gov/xXUqd
April 9, 2017
Industry Alert: Attention PostalOne! Users: PostalOne! Release 188.8.131.52 is complete and the PostalOne! system will remain available during this timeframe. If you have any questions, contact the PostalOne! Help Desk at 800-522-9085.
April 8, 2017
Office of the Inspector General: Internal Controls Over Segmented Inventory – Mount Greenwood Station, Chicago, IL - For the OIG’s latest internal financial controls audit, we used data analytics to identify anomalies in inventory counts at the U.S. Postal Service’s Mount Greenwood Station in Chicago. OIG auditors discovered that accounting records for stamps, cash and money orders were not always accurate and controls for managing them needed improvement. Read the report for details and to see our recommendations: https://go.usa.gov/xXPyD
April 7, 2017
Office of the Inspector General: Extraterritorial Offices of Exchange The OIG has just released an audit white paper on Extraterritorial Offices of Exchange (ETOEs), businesses operated by – or in connection with – foreign postal operators. Find out more about the role of ETOEs in $1.5 trillion international mailing and shipping market and their impact on the U.S. Postal Service and other posts at https://go.usa.gov/xXQJ7.
April 6, 2017
Office of the Federal Register: Postal Regulatory Commission: New Postal Products, 16865 [2017–06851], [PDF]
Industry Alert: PostalOne! Release 184.108.40.206 will deploy on Sunday, April 9, 2017 from 4:00 AM to 8:00 AM CT. The PostalOne! system will remain available during this timeframe. Release Notes are posted on PostalPro at: https://postalpro.usps.com/node/3760. If you have any questions, contact the PostalOne! Help Desk at 800-522-9085.
April 5, 2017
Industry Alert: Goodman, MO Post Office Closed Due to Power Outage. The Goodman, MO Post Office (64843) is closed due to a power outage sustained from tornado activity overnight. Customers can call 1-800-ASK-USPS or go to the Postal Service’s Website www.usps.com to get the location of other nearby Post Offices and approved postal retail service providers.
Office of the Inspector General: Information Technology Continuity of Operations Plans In order to meet its mandate to deliver the mail, the U.S. Postal Service has developed an overall Continuity of Operations plan to continue essential business functions during major disruptions. To support this, the Information Technology management team developed its own plans to address technology needs and meet Federal directives. The latest OIG audit report examines whether the technology plan can support the essential functions at USPS. Read more at https://go.usa.gov/xXnKN
Function 4 Efficiency in the Greater Boston District As part of its ongoing effort to provide cost-effective, high-quality customer service, the U.S. Postal Service tracks customer service activities, known as Function 4, at post offices, stations, and branches. This includes monitoring retail service as well as the scanning, timeliness, and condition of mail and parcels. Our latest audit report examines customer service in the Greater Boston District, read about it at https://go.usa.gov/xXnkk
April 4, 2017
Office of the Inspector General: Response to Extreme Weather Events — Southern Area In 2016, severe flooding, wind damage, and storm surges ravaged the U.S. Postal Service’s Southern Area. The OIG has released a new audit report examining USPS’s emergency plans and also evaluating the effectiveness of the Southern Area’s actions to safeguard the mail and delivery vehicles. You can view the complete report at https://go.usa.gov/xXnbB
Industry Alert: USPS Officer Led Sessions at 2017 National Postal Forum Baltimore, Maryland Are you ready to hear directly from the Postal Service’s top executives face to face? The Officer Led Sessions at the 2017 National Postal Forum (NPF) will feature a variety of important mailer topics ranging from Safety and Security, Payment, Product Simplifications and many more. Through informative talks and panel discussions, this is your opportunity to learn how the Postal Service plans to embrace the future of the mailing and shipping industry. The National Postal Forum will be held in the heart of Baltimore, Maryland at the Baltimore Convention Center, May 21-24. Be sure to attend the Officer-Led sessions below and hear how the Postal Service is ready to help grow your business! Visit the National Postal Forum for full details on 2017 offerings.
Industry Alert: Attention PostalOne! Users: PostalOne! Release 220.127.116.11 will deploy on Sunday, April 9, 2017 from 4:00 AM to 8:00 AM CT. ThePostalOne! system will remain available during this timeframe. If you have any questions, contact the PostalOne! Help Desk at 800-522-9085.
April 2, 2017Industry Alert: Eufaula, AL Post Office Closed Due to Storm Damage - The Eufaula, AL Post Office (36027) suffered significant damage due to high winds/possible tornado. Currently, this Post Office is closed for assessment of the damage. Customers are being serviced through the Clayton, AL Post Office (36016).
Industry Alert: Attention PostalOne! Users: PostalOne! Release 18.104.22.168 is complete. Release notes are posted on PostalPro at:https://postalpro.usps.com/node/3729. If you have any questions, contact the PostalOne! Help Desk at 800-522-9085.